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Before You Write

Checking these first will often get you an answer faster than waiting for a reply:

• Download not working? Our FAQ covers the common causes — private posts, deleted content, and region locks.
• Not sure how something works? The guides walk through reels, watermarks, and audio extraction step by step.
• Copyright complaint? Use the DMCA and Copyright process and include every required element, or we cannot action it.
• Privacy or data request? See the Privacy Policy for what we hold and how to request deletion.

What to Include in a Bug Report

Bug reports are genuinely useful to us. The more of this you can provide, the faster we can reproduce the problem:

• The link you were trying to download, if it is public.
• The quality or audio format you selected.
• Your browser and device.
• Any error message shown on screen.